The KidChatters™ Solution
Providing "Peace Of Mind" For Parents
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Finding a safer place for your child to socialize online is hard to do. Most parents are very busy providing for their family and simply do not have the time to constantly watch over their child's online social activity. That's why we're here - to help parents solve this problem and get some peace of mind! . We think you will find the KidChatters™ Kids Secure Network™ to be the best solution. Here's some important reasons why:

1. We are a secure network for kids. Learn more.

2. We prevent discloser of personal information. Learn More.

3. We know the true identity of our users. Learn More.

4. We filter and record all Email nd Instant Messages. Learn More.

5. We monitor all community chat room activity. Learn More.

6. We define acceptable KidChatters™ online behavior clearly.  Learn more.

7. We hold our users accountable for their actions. Learn more.

8. We have been operating commercial chat services since 1995. Learn more.

9. We do not depend on advertising revenues. Learn more.

10. We manually review all registrations. Learn more.

11. We use sophisticated chat service software. Learn more.

12. We have chat services that are lots of fun! Learn more.

13. We offer a 30-Day Money-Back Guarantee. Learn more.

1. We are a secure network for kids because our services communicate with members only. At KidChatters™ only qualified registered members can communicate with each other when using our Monitored Chat Rooms. No "guest" chatters can cruise our chat rooms. This "closed secure network" approach is very important to your child's online security because he/she is not exposed to solicitations for personal contact information from unknown sources.
   
   
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2. We do not allow our users to ask for or give out any personal information in our community chat rooms. We have very specific rules against doing this and they are enforced immediately by our adult chat room monitors. We consider it a very serious security risk for any child to post any personal information which could be used to establish real world contact.
   
   
   We do not allow for the creation and display of personal profiles. They may be cute and the kids love them, but they are dangerous. Personal profiles posted in a chat roomare often the most valuable resource available to a predator for harvesting contact information. 
   
   
    

3. We know with reasonable certainty the true identity of our users. Because we charge a nominal monthly fee (learn why we charge for our service) and collect that fee through a credit card transaction, we are able to learn from our users their personally identifiable information. Even with "free" chat services who require a parent's signature before they activate a child user's account cannot be certain that the person signing is who they claim to be. If a user's true identity is unknown there is no effective way to hold the user accountable for his or her actions. This lack of being able to hold someone accountable becomes critical when a user is suspected of being a sexual predator. Internet predators know that if they can hide behind an alias or false identity they are free to exert their damage with little or no risk of being caught.
   
   A credit card transaction is a legal contract in which fraud is a serious criminal offense. Because there is a monthly subscription credit card transaction at KidChatters™ the identity of our members is re-confirmed every month.  If necessary, this credit card transaction gives law enforcement an excellent evidence trail to follow. This approach to determining with reasonable certainty the true identity of our users may be unsettling to some, but it is critically important if you want your child to be socializing in a safer network.
   
   Today, most people are very cautious (and rightfully so) about giving out personal information on the Internet.  There is no doubt that people should be very careful as to whom they disclose personally identifiable information. However, when it comes to protecting our child users the need for us to collect personally identifiable information is no less important than the need of a school, summer camp, or athletic club. We are strong supporters of the Children's On-line Privacy Protection Act (COPPA) and work hard to protect the privacy of any personally identifiable information you provide us. Before you register, please be sure to read our KidChatters™ Privacy Policy so you can learn more about what personally identifiable information we collect and, most importantly, how we handle that personally identifiable information.
   
   To be clear: If you truly want a safer and more secure chat site for your child to roam, it is in your child's best interest that we know with reasonable certainty the true identity of all of our users and their responsible parent(s). Please read our KidChatters™ Privacy Policy so you know we take these responsibilities seriously. We want you to have confidence in providing the information we need in order to carry out those responsibilities.

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4. We filter and record all chat room Messages. KidChatters™ employs a powerful screening and filtering system which examines content BEFORE a chat room message is sent. If unauthorized content is detected, the message is prevented from being sent until the unauthorized content is deleted. The child is given a "Cyber Bee Sting" warning each time the filter detects unauthorized content. If the child continues to try and send the unauthorized content, the KidChatters  service is automatically shut down.  When the service is stopped a KidChatters™ Disciplinary Action Notice is sent to a responsible parent's email address. The service is not activated again until one of our monitors are able to counsel with a parent.

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5. We monitor all chat room activity. Chat room monitoring at KidChatters™ is far better than at most other chat sites for kids because we monitor three ways - with adult monitors in the chat room "foreground" ; with adult monitors in the chat room "background" ; and once again with "filtering" software just before the chat message is posted. This unique "triple monitoring" approach at KidChatters™ is one important reason why our chat rooms are a safer alternative to most other chat sites for children. 
   
   "Background" monitoring is one of our most effective security tools. Our adult "background monitors" are not distracted by having to converse with chat room participants. The kids have much more fun because they feel they are alone with their friends and can be themselves - not much different as to how they feel when on the playground during recess with Teachers standing off to the side observing. This monitoring technique has proven to be very successful at catching unauthorized and problem users who let their guard down because they have forgotten there are adults in the background monitoring the chat room. 
   
   "Foreground" monitoring is another very effective tool. Our adult "foreground monitors" are able to help the kids with their application questions and keep the chat room lively and fun. Known by the kids as "Guardians," they usually are in the chat rooms during the most active time periods. They are there to answer questions and maintain a pleasant chat room environment. If they are not in the room and you have a quest, you or your child can always reach a KidChatters™ Guardian by email to guardians@kidchatters.com
   
   "Filtering" software is our preventative monitoring tool. All messages posted in the chat room are first checked by our word filtering software. Since our adult room monitors do not  "censor" messages before they are posted in our chat room, we use a sophisticated word filter program to review the words before they are broadcasted. This helps us reduce to a nominal level the use of obscene and offensive language.

   We limit the chat room operating hours. Our chat rooms are not open 24/7. We have found that late night and very early morning hours can easily lead to trouble. Here's our chat room hours: 

   CHAT ROOM OPERATING HOURS
   SUN	MON	TUE	WED	THU	FRI	SAT
   3PM - 9PM	3PM - 9PM	3PM - 9PM	3PM - 9PM	3PM - 9PM	3PM - 9PM	3PM - 9PM
   ALL TIMES ARE CENTRAL TIME

   One Final Note About Room Monitoring: As much as we would like to, we cannot offer 100% assurance there will be no instances of offensive language or behavior. Because we do not pre-screen chat room messages before they are posted in the chat room, we have no way of controlling everything that any one user types onto their keyboard. Kids will be kids and sometimes are quite creative in finding ways to defeat our chat room "word filter" software. Consequently, some users will on occasion succeed in posting messages or conducting behavior in violation of our chat room rules. What we at KidChatters™ do assure you of is that our staff will take appropriate disciplinary action quickly and firmly. At KidChatters™, chat room safety is always the most important consideration in forming our policies and daily priorities.
   
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6. We define acceptable KidChatters™ online behavior clearly. While we think all parents should take the time to teach their children how to behave properly when communicating online, not all do. More often than not, problem users at most chat and IM services are allowed to continue their disruptive behavior without consequence. Recognizing this problem, our solution is to act quickly and discipline firmly. We are one of the few services for children in which the consequence of a Chat Room Rules violation is that chat room and IM access may be temporarily blocked until we can counsel with a parent. We do this through an email tool we call the "Disciplinary Action Notice." Much like a child's school, we think it is important to have parental participation and involvement when necessary. 
   
   Our experience has shown that what works best is an online behavior policy and guideline that is specific in defining what is or is not acceptable and fair when disciplinary action is necessary. We also try to make any disciplinary action a learning experience. After all, we know that "kids will be kids" and sometimes test the rules. On the other hand, for certain kinds of offenses we are firm and quick to revoke chat room access. To get a better idea as to the strength of our chat room rules and acceptable use policies, please take a moment to read our KidChatters™ Chat Room Rules and KidChatters Acceptable Use Policy (KAU Policy).
   
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7. We hold our users accountable for their actions. Knowing with reasonable certainty the true identity of our users is the only way we have found to create effective accountability. Effective accountability is the keystone to our KidChatters Kids Secure™ system. Because most problem children, criminals and incorrigibles prowling the Internet want to evade accountability, the greatest majority of these undesirables run from those web services for children that require positive personal identification during the registration process. When they "know you know who they are," they quickly go elsewhere.
   
   At KidChatters™ we have found that the most effective way to obtain the true identity of users is through an on-line credit card transaction. To perform that transaction, we use one of the Internet's most reputable and secure credit card processing services available, the Solidus Networks "IPay" credit card processing service). All credit card transactions are accomplished on IPay's secure server and each transaction is carefully screened for fraud. And, what if a sexual predator hides behind someone else's credit card? Well, the good news is law enforcement has an excellent lead from which to launch their investigation of the fraud: the credit card transaction. Learn more about why we charge a subscription fee for our service.
   
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8. We have been operating commercial chat services since 1995. It is important you know that KidChatters™ has actually been around for more than 9 years. Our chat service experience includes the operation of many other commercial chat sites since 1995, including one for a Fortune 500 company that engaged over 25,000 chatters daily. Today, we are a small private company on a mission to provide a safer chat and network service for kids ages 9 to 13 years old.
   
   Our founder and owner-operator, known to KidChatter™ members as "ChatBob",  is an experienced and successful parent and grand parent who understands the seriousness of child safety on the web.  ChatBob has made it his mission to find a cost effective way to provide a safer place for young kids to have fun socializing with other kids on-line. In addition to ChatBob's many years of web development experience, ChatBob and his wife (married for 35 years) are the proud parents of two daughters who have grown into successful young adults. The real world experience of being a parent combined with successful Internet chat service management brings a serious and seasoned expertise to providing a safer chat environment for kids.



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9. We do not depend on advertising revenues. Advertisers are often the only means of revenue for most web sites targeting children. Many of those advertisers want to have the child "click through" their ad to a different location and then either gather more personal information or create a purchase. We believe this has to change for sites targeting children, especially children under the age of 13. We think this policy goes a long way towards protecting the privacy of our child users.
   
   Our policy regarding advertising at KidChatters™ is simple: We do not run click-through ad banners on our site that will take the child user off-site. We believe click-through ad banners that take users off-site are one of the biggest threats to child user safety. Simply put, there is no control on where the child user goes or what the child user may be exposed to, including the solicitation of personally identifiable information.
   
   We now have a few "sponsors" instead of "advertisers" who understand and agree with our thinking. With time, we think you will see more and more companies come to understand why click-through banners are a threat to a child user's safety. If you are reading this because you are interested in becoming a sponsor and you agree with our thinking about preserving child user security, please feel free to contact us for more information about KidChatters™ sponsorships. 
   
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10. We manually review all registrations. At the end of the day there is no substitute for human intervention. We look over each and every chat room registration application. We want to know with reasonable certainty the true identity of our registrants. If we see something that does not look right we will call the registrant to confirm the information provided is accurate. You will find our registration procedures are more complicated than those found at "free" chat services. But, then again, our objectives are quite different - We want our parents to have peace of mind while their child is online with the KidChatters Kids Secure Network!
    
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11. Our chat server is Java based technology so there is nothing to download. The advantage of Java is that it works with just about any Java enabled system. The technical requirements are minimal. The technical requirements for our chat service include:

    • At least 24 Megs RAM

    • Java enabled web browser.

    • 4.0 + version of either Netscape or Internet Explorer web browsers.

    • Some earlier version AOL web browsers are not compatible. However, if you find this to be a problem, you can easily access our chat service by using a stand-a-lone version of Netscape or Explorer after you log on to AOL.

    • WebTV web browser not compatible.